ROOTD Terms of Service

Last Updated: August 17, 2026

Welcome to ROOTD. These Terms of Service ("Terms") govern your use of the ROOTD website, rootdmethod.com, and your purchase or use of products offered through our website.

By accessing our website or purchasing from ROOTD, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About ROOTD

ROOTD provides hair-care and hair-enhancement products, including hair fibers, locking sprays, and related accessories.

Our products are intended for cosmetic and appearance-enhancement purposes. ROOTD does not guarantee any particular appearance or result, as results may vary depending on the individual, hair type, hair condition, application method, lighting, and other factors.

2. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to make purchases through our website.

By using our website, you represent that the information you provide is accurate and that you have the legal capacity to enter into these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate.

However:

• Product colors may appear different depending on your screen or device.

• Product packaging may occasionally vary from images shown on the website.

• Product availability may change without notice.

• We reserve the right to correct errors, inaccuracies, or omissions at any time.

We also reserve the right to limit quantities purchased or refuse orders when necessary.

4. Orders and Payments

When you place an order, you are making an offer to purchase the products selected at the prices displayed at checkout.

ROOTD reserves the right to accept, cancel, or refuse an order for reasons including, but not limited to:

• Product availability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect billing or shipping information

• Technical errors

• Other circumstances requiring cancellation

If we cancel an order after payment has been processed, we will issue a refund for the amount charged.

You are responsible for providing accurate billing, payment, and shipping information.

5. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including errors caused by technical issues, inaccurate information, or typographical mistakes.

A price displayed incorrectly does not obligate ROOTD to fulfill an order at that price.

6. Shipping and Delivery

ROOTD ships orders to the locations available at checkout.

Estimated shipping and delivery dates are provided for convenience and are not guaranteed unless explicitly stated otherwise.

ROOTD is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, customs delays, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate shipping address.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By purchasing from ROOTD, you acknowledge and agree to the terms of that policy.

8. Product Use and Safety

Customers are responsible for reading and following all product instructions, warnings, and applicable usage directions before using ROOTD products.

Our products are intended for their stated cosmetic purposes only.

Do not use products in a manner inconsistent with their intended purpose or product instructions.

If irritation or an adverse reaction occurs, discontinue use. If necessary, seek appropriate medical advice.

ROOTD is not responsible for injuries, reactions, damages, or losses resulting from misuse, improper application, failure to follow product instructions, or use of a product contrary to its intended purpose.

9. No Guarantee of Results

Individual results will vary.

ROOTD does not guarantee that its products will:

• Make hair appear a specific way for every customer

• Produce identical results for every hair type

• Remain effective under every environmental condition

• Produce a particular level of coverage, thickness, or hold

Customer reviews, testimonials, before-and-after images, and other user experiences represent individual experiences and should not be interpreted as a guarantee of identical results.

10. Intellectual Property

All content on the ROOTD website, including but not limited to:

• Logos

• Brand names

• Product names

• Product images

• Graphics

• Photography

• Videos

• Written content

• Website design

• Marketing materials

is owned by or licensed to ROOTD and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without prior written permission.

The ROOTD name, logo, and associated branding may not be used without authorization.

11. User-Submitted Content

If you submit reviews, testimonials, photographs, videos, comments, or other content to ROOTD, you represent that:

• You own or have permission to use the content.

• The content does not violate the rights of another person or business.

• The content is not unlawful, fraudulent, misleading, or defamatory.

By submitting content to ROOTD, you grant ROOTD a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that content for marketing, advertising, promotional, and business purposes.

You understand that submitted content may be used on our website, social-media channels, advertisements, emails, or other ROOTD marketing materials.

12. Prohibited Activities

You agree not to use our website to:

• Violate applicable laws or regulations.

• Commit fraud or engage in fraudulent transactions.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or operation of our website.

• Upload malicious code, viruses, or harmful software.

• Scrape, copy, or reproduce website content without authorization.

• Impersonate another person or business.

• Submit false or misleading information.

• Abuse our promotions, discounts, refunds, or return policies.

ROOTD reserves the right to restrict or terminate access to users who violate these Terms.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, platforms, payment processors, advertising services, shipping providers, or other services.

ROOTD does not control and is not responsible for the content, policies, security, availability, or practices of third-party services.

Your use of third-party services may be subject to those providers' separate terms and policies.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the ROOTD website and its content are provided on an "as is" and "as available" basis.

ROOTD does not warrant that:

• The website will always be available or uninterrupted.

• The website will be error-free.

• Website content will always be complete or accurate.

• Products will meet every customer's individual expectations.

• The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights or warranties that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, ROOTD and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the website or purchase or use of our products.

Where liability cannot legally be excluded, ROOTD's liability will be limited to the maximum extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless ROOTD, its owners, employees, affiliates, service providers, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your violation of these Terms.

• Your misuse of our products.

• Your violation of applicable laws or third-party rights.

• Your use of the website in violation of these Terms.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how ROOTD collects, uses, stores, and protects information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Changes to These Terms

ROOTD may update or modify these Terms from time to time.

When changes are made, the updated version will be posted on our website with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

19. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable in the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in accordance with applicable federal and California law.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the entire agreement between you and ROOTD regarding your use of our website and purchases.

22. Contact Us

If you have questions regarding these Terms, please contact us:

ROOTD
Email: support@rootdmethod.com
Website: rootdmethod.com

By using the ROOTD website or purchasing ROOTD products, you acknowledge that you have read, understood, and agreed to these Terms of Service.