ROOTD Shipping Policy

Last Updated: August 17, 2026

At ROOTD, we work to get your order to you as quickly and reliably as possible. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, product launches, sales, or promotions, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times depend on the shipping method selected at checkout and the destination.

Typical delivery estimates are:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days, when available

Shipping times are estimates and are not guaranteed.

Delivery times may be affected by carrier delays, weather, holidays, incorrect addresses, customs, or other circumstances outside of ROOTD's control.

3. Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, ROOTD may offer free shipping promotions or discounted shipping rates.

4. Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact the shipping carrier directly. You may also contact ROOTD at support@rootdmethod.com for assistance.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to ROOTD because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to reship the order.

If the order cannot be reshipped, any refund may be reduced by applicable shipping or return costs.

6. Lost, Stolen, or Damaged Packages

ROOTD is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and products.

For packages that appear to be lost while in transit, ROOTD may work with the shipping carrier to investigate the shipment.

7. Delayed Shipments

Occasionally, orders may experience delays due to circumstances beyond our control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Holidays

• High shipping volume

• Customs delays

• Incorrect or incomplete addresses

• Other unforeseen circumstances

Because these circumstances are outside of ROOTD's control, we cannot guarantee a specific delivery date.

8. International Shipping

If international shipping is offered at checkout, delivery times may vary depending on the destination and local customs processes.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

ROOTD is not responsible for delays caused by customs or government agencies.

9. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, contact support@rootdmethod.com as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing or been shipped.

Once an order has shipped, address changes generally cannot be made by ROOTD.

10. Shipping Policy Changes

ROOTD reserves the right to update this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about your order or our shipping policy, contact us:

ROOTD
Email: support@rootdmethod.com
Website: rootdmethod.com