Refund policy

Rootd Method Return & Refund Policy

Last Updated: July 7th, 2026

At Rootd Method, we want you to feel confident in your purchase and get the best possible results from our products. Because our products are personal-use cosmetic products, we have specific guidelines for returns and refunds.

1. 30-Day Return Window

You may contact us within 30 days of receiving your order if you have an issue with your purchase.

However, due to hygiene and product-safety considerations, opened or used Rootd Method hair fibers, locking sprays, and other personal-use products are generally not eligible for return or refund, unless the product is defective, damaged, or we made an error with your order.

2. Didn't Get the Results You Expected?

If you're having trouble getting the results you expected, contact us before requesting a refund.

Don't worry—we'll help you figure it out.

Our team may provide personalized application instructions and ask you to try the product again using the recommended technique.

This may include adjusting:

  • The amount of fibers you apply

  • How you apply the fibers

  • Where you apply them

  • Your hair preparation

  • Your selected shade

  • The amount of locking spray

  • The distance and angle of application

A refund is not automatically granted because you did not achieve your desired results on your first application.

In many cases, results can be improved by correcting the application technique.

3. Application Assistance

If you contact us about your results, we may ask you to:

  1. Follow the original product instructions.

  2. Follow any additional instructions provided by our support team.

  3. Give the recommended technique a reasonable attempt.

  4. Provide photos or additional information if necessary.

If the product was not used according to the provided instructions, Rootd Method may deny the refund request.

Our goal is to help you get the product working properly before determining whether a refund is appropriate.

4. Opened or Used Products

Because Rootd Method products are applied directly to the hair and are personal-use cosmetic products, opened or used products cannot normally be returned or refunded.

Exceptions may apply if Rootd Method determines that:

  • The product is defective.

  • The product arrived damaged.

  • You received the wrong product.

  • There was an error with your order.

5. Unopened & Unused Products

Unopened and unused products may be eligible for a return within 30 days of delivery.

Products must:

  • Remain unopened.

  • Be unused.

  • Be in their original packaging.

  • Be in resalable condition.

Customers are responsible for return shipping costs unless the return is due to an error by Rootd Method or a verified defective/damaged product.

6. Incorrect Shade Selection

Customers are responsible for selecting the appropriate shade before placing an order.

If you're unsure which shade is right for you, contact Rootd Method before opening or using the product and we'll help you choose.

An incorrect shade selection does not automatically qualify an opened or used product for a refund.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.

Email:

support@rootdmethod.com

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product

  • Photos of the packaging, if applicable

After reviewing the issue, Rootd Method may provide a replacement or refund.

8. Refund Approval

Submitting a refund request does not guarantee that a refund will be approved.

Each request is reviewed individually according to this policy.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

9. Shipping Costs

Original shipping charges are generally non-refundable.

If the return is caused by an error made by Rootd Method or a verified defective or damaged product, Rootd Method may cover reasonable return shipping costs.

10. Unauthorized Returns

Please contact us before sending anything back.

Do not ship a product to Rootd Method without receiving return instructions from our support team.

Unauthorized returns may not be accepted or refunded.

11. Refunds May Be Denied When

Rootd Method reserves the right to deny a refund when:

  • The request is made more than 30 days after delivery.

  • The product has been opened or used without a qualifying issue.

  • The product was not used according to the provided instructions.

  • The customer declines reasonable troubleshooting or application assistance.

  • The customer selected the wrong shade and opened or used the product.

  • The product was damaged through misuse, improper storage, or negligence.

  • The product has been altered or tampered with.

  • There is insufficient information to verify the claimed issue.

  • There is evidence of fraudulent or abusive refund activity.

  • The customer simply changed their mind after opening or using the product.

12. We're Here to Help

If you're not getting the results you expected, don't give up after one application.

Reach out to us at support@rootdmethod.com and our team will help you troubleshoot your application and find the technique that works best for you.

Our goal isn't just to sell you Rootd Method—it's to help you feel confident using it.

13. Contact Us

Rootd Method
Email: support@rootdmethod.com
Instagram: @rootdmethod

Instagram — @rootdmethod